1. How do I place an order?
Just browse our shop, select your favorite items, choose your size, and add to cart. When you’re ready, head to checkout and follow the steps to complete your purchase.
2. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options as listed at checkout.
3. Do you ship internationally?
Yes! We offer worldwide shipping. Delivery times and costs vary by location and are calculated at checkout.
4. How long will my order take to arrive?
Orders are usually processed within 1-3 business days.
Delivery times:
Canada/USA: 3-7 business days
International: 7-21 business days
You’ll receive a tracking number by email as soon as your order ships.
5. How can I track my order?
Once your order ships, you’ll get an email with a tracking link. You can also log in to your account to see order status.
6. Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible at [your contact email]. We’ll do our best to help!
7. What is your return policy?
You can return most items within 30 days of delivery as long as they are unworn, unwashed, and have original tags.
See our Refund & Returns Policy for details.
8. How do I start a return or exchange?
Contact us at [your returns email] with your order number and reason for return. We’ll send you instructions and a return authorization.
9. Are returns free?
Return shipping is at your expense unless the item is defective or we made a mistake.
10. My item is damaged or incorrect. What do I do?
We’re sorry! Contact us within 7 days of delivery at [your contact email], and we’ll make it right.
11. What if I need a different size or color?
Please return your original item for a refund, and place a new order for the size or color you want.
12. How do I join the OnTouR community or get updates?
Sign up for our newsletter at the bottom of our site, and follow us on Instagram @ontour.ot for the latest drops, stories, and community news.
13. How do I contact customer service?
You can reach us anytime at [your contact email] or through our contact form. We aim to reply within 1 business day.
Still have questions?
Contact us and we’ll be happy to help!