Last updated: [24 July 2025]
At OnTouR, your satisfaction is important to us! If you’re not happy with your purchase, we’re here to help.
Returns
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Eligibility: You may return most new, unused items within 30 days of receiving your order.
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Condition: Items must be unworn, unwashed, in original condition, and with tags attached.
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Non-returnable items: For hygiene reasons, we do not accept returns on socks, underwear, or final sale items unless they are defective.
How to Start a Return
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Contact Us: Email us at [your returns email] or use our contact form. Please include your order number and the item(s) you wish to return.
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Return Authorization: We will reply with instructions and a return authorization number.
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Shipping: Pack the items securely and include your order details.
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You are responsible for return shipping costs unless the item is defective or we made a mistake.
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We recommend using a trackable shipping service.
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Refunds
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Inspection: Once we receive and inspect your return, we will notify you by email.
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Approval: If approved, your refund will be processed and credited to your original payment method within 5-10 business days.
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Shipping fees: Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you want a different size or color, please return your item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a defective or wrong item, please contact us at [your returns email] within 7 days of delivery. We’ll make it right—either by sending a replacement or issuing a full refund.
Late or Missing Refunds
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If you haven’t received your refund after 10 business days, please:
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Check your bank account.
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Contact your credit card company (it may take time before your refund is officially posted).
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If you’ve done all of this and still have not received your refund, please contact us at [your returns email].
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Questions?
We’re here to help!
Email: [your returns email]
Address: [your return address]