OnTouR Privacy Policy

Last updated: [24 July 2025]

WHY DO WE HAVE THIS PRIVACY NOTICE?

At OnTouR, your privacy matters. We are committed to respecting and protecting your personal information, in compliance with the laws of Québec and Canada. This notice explains how and why we collect, use, share, and protect your personal information, and the rights you have.

By using our website or services, you agree to the practices described in this policy.

WHO IS RESPONSIBLE FOR YOUR INFORMATION?

OnTouR is a company registered in Québec, Canada.
We are responsible for your personal information as the “personal information controller” under Québec law.

If you have questions or wish to exercise your privacy rights, please contact us:
Email: [your privacy email/contact form]
Address: [your business address in Québec]

WHAT INFORMATION DO WE COLLECT?

We collect the following personal information when you interact with us:

  • Name, address, phone number, email

  • Account login or profile info (if you create an account)

  • Order and payment details (processed securely by third-party payment providers)

  • Purchase history and preferences

  • Delivery or shipping address

  • Communications with us (emails, support, reviews)

  • Technical data (IP address, browser/device info, cookies, analytics)

  • Social media handles or posts (if you engage with us online)

  • Other info you provide (contests, surveys, promotions)

Note: We do not intentionally collect information from minors under 14. If you believe a child has provided us with personal information, please contact us.

HOW DO WE USE YOUR INFORMATION?

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about orders, products, or promotions

  • Provide customer support

  • Improve our website, products, and customer experience

  • Prevent fraud and ensure security

  • Send marketing or promotional emails (with your consent, and you may unsubscribe at any time)

  • Meet our legal and regulatory obligations

HOW DO WE SHARE YOUR INFORMATION?

We only share your information with:

  • Service providers (e.g., payment processors, delivery companies, marketing/email services) needed to run our business

  • Authorities or law enforcement if required by law

  • Partners you authorize (e.g., for contests, promotions)

We do not sell your personal information.

If our business is ever transferred or sold, your information may be transferred as part of that transaction, but you will be notified as required by law.

WHERE DO WE STORE YOUR DATA?

Your personal information may be stored and processed in Québec, elsewhere in Canada, or (in some cases) in other countries by our trusted service providers.
We ensure that appropriate safeguards are in place when your data is transferred outside Québec/Canada.

HOW DO WE PROTECT YOUR DATA?

We use industry-standard security measures and limit access to your information only to employees or contractors who need it to do their job. We regularly review our practices and train our staff on privacy protection.

COOKIES AND TRACKING

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and settings

  • Understand how visitors use our website (analytics)

  • Offer you relevant content and promotions

You can manage your cookie preferences through your browser settings. For details, see our [Cookies Policy].

HOW LONG DO WE KEEP YOUR DATA?

We retain your personal information only as long as needed for the purposes described in this policy or as required by law. After that, your data is deleted or securely anonymized.

YOUR RIGHTS

Under Québec law (and Canadian privacy law), you have the right to:

  • Access: Ask what personal information we have about you and request a copy.

  • Rectification: Correct or update your information.

  • Withdraw consent: At any time, for marketing or other optional uses.

  • Deletion: In certain cases, request that we delete your data.

  • Data portability: Request a digital copy of your personal data (as of Sept 2024, Law 25 right).

  • Complain: File a complaint with Québec’s Commission d’accès à l’information (CAI) if you believe your privacy rights are violated.

To exercise your rights, contact us at [your privacy email/contact form].

CHANGES TO THIS POLICY

We may update this Privacy Notice to reflect changes in law or business practices. Changes will be posted on this page with the updated date. Significant changes will be communicated to you if required by law.

CONTACT US

Questions or concerns? Want to exercise your privacy rights?
Contact our privacy officer:
Email: [your privacy email/contact form]
Address: [your Québec business address]

You may also contact Québec’s Commission d’accès à l’information (CAI):
https://www.cai.gouv.qc.ca/
Phone: 1-888-528-7741