Last updated: [24 July 2025]
At OnTouR, we want your shopping experience to be smooth from checkout to delivery. Here’s what you need to know about shipping your order:
Shipping Locations
We ship worldwide!
Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
Shipping Locations
We ship worldwide!
Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
Estimated Delivery Times
Canada & USA: 3–7 business days
International: 7–21 business days (may vary depending on customs and location)
Note: Delivery times are estimates and may be affected by factors beyond our control (customs, carrier delays, holidays).
Shipping Rates
Shipping rates are calculated at checkout based on your shipping address and order weight.
Occasionally, we offer free shipping promotions. Subscribe to our newsletter for updates!
Order Tracking
You will receive a tracking number by email as soon as your order is shipped.
Use this link to track your package’s journey to your door.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import taxes, and duties imposed by your country. These charges are the buyer’s responsibility and are not included in our shipping fees.
Please check your country’s policies for details.
Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, contact us at [your support email]. We’ll help investigate with the carrier.
Address Issues
Please double-check your shipping address at checkout.
Orders returned to us due to incorrect or incomplete addresses can be reshipped (additional shipping charges may apply).
Questions?
Need help with shipping or tracking your order?
Contact us at [your support email]—we’re here to help!